Customer onboarding specialist

Nomfundo

900/mo
Johannesburg , South Africa
Looking for Full-time
8 hours/day
Availability: EU timezone

Profile Description

Highly adaptable Customer Service Specialist with over 8 years of experience in contact centres, client relations, and team leadership. Proven ability to manage escalations, monitor KPIs, and enhance customer satisfaction through coaching and performance management. Skilled in live chat, email, and phone support, with a strong background in fraud analysis and compliance. Eager to leverage extensive experience in customer support and sales to drive exceptional service and business objectives

Top Skills

Email Support · 5 yearsFreshdesk · 5 yearsLive Chat Support · 5 yearsLiveChat · 5 yearsPhone Support · 5 years

Skills & Expertise

Customer Success

Live Chat SupportExpert
Email SupportExpert
Phone SupportExpert
ZendeskExpert
FreshdeskExpert
LiveChatExpert
Ticket ManagementAdvanced
Technical SupportAdvanced
Lead ManagementIntermediate
Social Media SupportBeginner

Data & Analytics

Power BIIntermediate
Excel (Advanced)Beginner
Statistical AnalysisBeginner

Work Experience

Customer service/ Teamleader

Outworx

Jun 2025 - Aug 2026

Key Achievements:

Delivered live chat and email support to customers across the UK and Ireland. Executed account verification, affordability checks, and compliance processes. Performed fraud analysis, sanctions screening, and Anti-Money Laundering (AML) monitoring. Addressed escalations, managed promotional credits, and conducted investigations into payment-related issues.

Live Chat SupportPhone SupportTicket ManagementSocial Media SupportZendeskTechnical Support

Quick Stats

Age32 years
English LevelFluent
ID VerificationNot verified
Portfolio
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Education

Associate's Degree

Mangosuthu University

2018 - 2020