QUality Control SpecialistQUality Control Specialist
Noloyiso
2,500/mo
South Africa
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone
$2,500
per month
($14/hour)
Member since October 2026
Profile Description
I bring over 10 years of customer service experience across financial services, technical support, collections, and customer retention, complemented by one year of Quality Control experience. My skills include quality assurance, call monitoring, scorecard development, performance analysis, agent coaching, compliance, and process improvement. I am experienced in identifying performance gaps, analysing trends, and collaborating with teams to improve customer experience and operational performance....
Top Skills
Email Support · <1 yearLive Chat Support · <1 yearLiveChat · <1 yearPhone Support · <1 yearSocial Media Support · <1 year
Skills & Expertise
Skill Levels Explained:
• Beginner: <1 year
• Intermediate: 1-3 years
• Advanced: 3-5 years
• Expert: 5+ years
💡 Hover over any skill level to see exact years of experience
Customer Success
Live Chat SupportBeginner
Email SupportBeginner
Technical SupportBeginner
Social Media SupportBeginner
Phone SupportBeginner
ZendeskBeginner
LiveChatBeginner
Quick Stats
Age35 years
English LevelConversational
ID VerificationNot verified
Education
High-school
Gardens Commercial High
2005 - 2009