Network Engineer | IT Systems, Networks & End-User SupportNetwork Engineer | IT Systems, Networks & End-User Support

Key Achievements:

• Provided L1/L2 technical support across Windows desktop and server environments, troubleshooting hardware, software and connectivity issues to maintain system uptime for large-scale municipal networks. • Managed user accounts, password resets, account unlocks and access permissions via Active Directory, supporting new and existing users across City of Johannesburg and City of Tshwane networks. • Supported end-user connectivity and access to Microsoft 365 services, assisting with account and licence issues as part of broader network and connectivity support. • Administered and maintained Windows Server-based systems supporting network monitoring, VPN services and core infrastructure, ensuring consistent availability. • Configured and maintained routers, switches and access points including VLANs, OSPF and BGP to optimise performance across large municipal networks for the City of Johannesburg and City of Tshwane. • Monitored network performance and resolved faults independently using SolarWinds, LibreNMS and UNMS across multiple concurrent sites. • Installed, spliced and repaired fibre optic links connecting core switches and CCTV infrastructure, keeping uptime and service quality consistent. • Maintained and repaired high-site radio towers radios, microwave links and sector antennas to keep signal coverage and core connectivity reliable, working at height. • Ran and terminated structured cabling and built and maintained server cabinets, including equipment mounting and cable management. • Prepared and maintained network designs, planning documentation, QA documentation, site survey and sign-off documentation.

Key Achievements:

• Delivered desktop and network technical support, troubleshooting connectivity, hardware and software issues for end users and business clients. • Supported user account administration and access management, including password resets and account maintenance, in coordination with client IT policies. • Installed and configured routers and switches and maintained free Wi-Fi hotspots and leased-circuit connectivity. • Installed and maintained IP-PBX systems, including fault fixing, and monitored leased circuits to ensure link availability. • Spliced optical fibre and managed new FTTH and FTTB installations. • Installed, maintained and troubleshot CCTV and access control systems, and conducted alarm checks across all network entities. • Produced network designs, planning documentation, QA documentation, site survey and sign-off documentation.