Virtual assistant / Customer Service specialistVirtual assistant / Customer Service specialist
Nilo
ID Verified$700
per month
($4/hour)
Profile Description
I have six years of experience in customer service, sales, and customer retention. Throughout my career, I’ve developed strong communication, problem-solving, and customer relationship skills. I have experience working as a Customer Service Representative for Grubhub and DoorDash, where I assisted not only customers but also drivers and restaurant partners. This experience taught me how to handle different types of concerns, resolve issues efficiently, and remain calm and professional even in c...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Sales & Business Development
Specialized Skills
Work Experience
Billing and Sales specialist
SUTHERLAND
Feb 2025 - Mar 2026
Key Achievements:
Assisted Customer with billing questions, Expert using CRM tools, pitching sales and adding premium channels, Change customer channels line up that if perfect to their viewing needs.
|CUSTOMER EXPERIENCE REPRESENTATIVE/ RETENTION SPECIALIST
VXI GLOBAL INC.
Oct 2021 - Jan 2025
Key Achievements:
Assist customers to Register businesses on USA and making sure that their Business is up to date with all the necessary requirement to run a business and stay complaint. Retains customers that wanted to cancel their account due to bad experiences.
CUSTOMER SERVICE REPRESENTATIVE
ALORICA
Feb 2020 - Oct 2021
Key Achievements:
I worked with Food Delivery company in taking calls assisting customer with their Order issue and making sure that it is resolved accordingly, Used Zendesk as the main tool to resolve customers issues, Do Outbound calls and respond through emails, Resolved Tickets created.