Client experience officerClient experience officer

My name is Naledi Khumalo , my most recent role was that of a client experience officer in one of South Africa's largest banks. My main job is to analyse , investigate,solve and provide clients necessary feedback. My role is focused on service recovery and client centricity. I make sure to identify trends and offer resolution in order for us to prevent complaints from occuring again. I easily adapt to change as I was handpicked from my previous role to assist in my current role and in no time wa... See more