Virtual Assistant, Operations and Customer Support

Hildah

1,000/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU timezone

Profile Description

I am a detail-oriented and proactive Virtual Assistant with a background in administrative support, customer service, sales, and business operations. I have strong communication, organisation, problem solving, and multitasking skills, with the ability to manage competing priorities and provide reliable day to day support. My skills include administrative assistance, email management, calendar coordination, appointment scheduling, customer relationship management, data entry, document preparatio...

Top Skills

Asana · <1 yearB2C Sales · <1 yearCalendar Management · <1 yearCalendly · <1 yearClaude/Anthropic API · <1 year

Skills & Expertise

AI & Automation

ZapierBeginner
OpenAI APIBeginner
Claude/Anthropic APIBeginner

Customer Success

Live Chat SupportBeginner
Email SupportBeginner
Phone SupportBeginner
Technical SupportBeginner

Sales & Business Development

B2C SalesBeginner
Warm Outreach & Appointment SettingBeginner

Virtual Assistance & Admin

Calendar ManagementBeginner
Email ManagementBeginner
Travel PlanningBeginner
Document ManagementBeginner
Meeting CoordinationBeginner
Executive Assistant ServicesBeginner
CalendlyBeginner
AsanaBeginner
NotionBeginner
ClickUpBeginner

Work Experience

Sales and customer support

New Muthokinju Hardware Ltd

Nov 2022 - Apr 2026

Job Responsibilities:

*Assisted customers with product selection, recommendations and purchasing decisions. * Responded to customer enquiries and provided accurate product information. * Built and maintained strong custome...

B2C SalesLive Chat SupportPhone SupportTechnical Support

Sales and Customer Service Representative

Tile and Carpet Ltd

Jun 2022 - Jul 2022

Job Responsibilities:

* Managed customer enquiries and provided assistance throughout the purchasing process. * Handled customer complaints, refunds and product exchanges professionally. * Recommended suitable products bas...

Live Chat SupportPhone SupportB2C Sales

Quick Stats

Age32 years
English LevelFluent
ID VerificationNot verified
Portfolio
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Certifications

Google AI Essentials
ALX Virtual Assistant
Virtually Versed Africa Virtual Assistant

Education

Certificate

Cooperative University of Kenya

2016 - 2017