Rebecca

Key Account Manager

Rebecca

ID Verified
2,800/mo
Nairobi, Kenya
Looking for Full-time
7 hours/day
Availability: US timezone

Profile Description

I am a results-driven professional with over 10 years of experience in sales, customer service, and key account management. In my current role as a Key Account Manager and QSR Specialist, I have developed strong communication, negotiation, customer engagement, and relationship-building skills. My experience has taught me how to understand customer needs, respond to inquiries, follow up effectively, solve problems, and maintain long-term client relationships. I am confident in written communicat...

Top Skills

Calendar Management · 10 yearsContent Marketing · 10 yearsDocument Management · 10 yearsEmail Management · 10 yearsEmail Marketing · 10 years

Skills & Expertise

Content & Writing

Blog WritingBeginner
CopywritingBeginner
Email CopywritingBeginner

Customer Success

Email SupportExpert
Lead ManagementExpert
Social Media SupportExpert

Data & Analytics

Google Sheets (Advanced)Expert
Excel (Advanced)Advanced

Marketing & Growth

Content MarketingExpert
Email MarketingExpert
Facebook Business ManagerExpert
HubSpotExpert

Virtual Assistance & Admin

Calendar ManagementExpert
Email ManagementExpert
Document ManagementExpert
Personal Assistant ServicesExpert

Specialized Skills

Terms & ConditionsBeginner
Performance ManagementBeginner

Work Experience

Key Account Manager

Uni Industries East Africa

Jun 2016 - Present

Key Achievements:

Key Achievements – Key Account Manager | Uni Industries East Africa Ltd - Exceeded Sales Targets: Achieved KES 153 million in sales against a target of KES 120 million in 2025, attaining 127.5% of the annual target. - Managed Key QSR Accounts: Built and maintained strategic client relationships within the Quick Service Restaurant (QSR) industry, identifying new business opportunities and supporting account growth. - Delivered Major Projects: Contributed to commercial kitchen equipment projects for leading restaurant brands, including KFC Athi River Drive-Thru and KFC Donholm. - Developed New Business: Identified and pursued opportunities across restaurants, cafés, supermarkets, and other food service businesses, expanding the company's potential customer base. - Managed End-to-End Sales Projects: Coordinated client requirements, equipment specifications, quotations, project planning, order processing, and collaboration with technical and operations teams. - Strengthened Client Relationships: Maintained long-term customer relationships through effective account management, follow-ups, solution-based selling, and after-sales support. - Supported Business Growth: Identified customer needs and recommended suitable commercial kitchen equipment solutions to support operational efficiency and business expansion. - Collaborated Across Departments: Worked with internal teams to coordinate project execution, equipment delivery, installation, and customer satisfaction.

Email SupportLead ManagementExcel (Advanced)Email MarketingContent MarketingHubSpotPerformance ManagementDocument ManagementTerms & Conditions

Quick Stats

Age38 years
English LevelFluent
ID VerificationVerified

Education

Certificate

Kenya Utalii college

2010 - 2013