Virtual BookkeeperVirtual Bookkeeper

Key Achievements:

Handled customer inquiries related to billing, payments, account information, and technical concerns while providing accurate and timely assistance. Processed customer payments and financial transactions, reviewed account discrepancies, and assisted with resolving billing issues. Maintained accurate customer records and followed established procedures to ensure transactions and account information were handled correctly. Delivered professional customer service while meeting quality and performance standards.

Key Achievements:

Performed catch-up bookkeeping for approximately one year of prior transactions, including categorization, reconciliation, and correction of discrepancies. Managed and categorized business expenses by property/listing, marketing, and general overhead, including recurring expenses and supporting documentation. Reconciled income from property sales, commissions, service fees, and other revenue sources, including tracking outstanding payments. Performed bank and credit card reconciliations and reviewed transactions for accuracy and proper classification. Prepared and reviewed P&L, Balance Sheet, and Cash Flow reports, including summaries of listing profitability, cash position, and expense trends.

Key Achievements:

Supported the financial management of HOA and condominium associations using Vantaca. Reviewed and entered invoices, tracked payments, and maintained accurate financial records for assigned communities. Assisted with bank reconciliations, financial reporting, and review of association financial activity. Reviewed balance sheets, income statements, and bank registers to identify discrepancies and ensure accurate records. Maintained homeowner and association information and monitored financial records for accuracy and completeness. Used Excel and [link hidden] to organize financial information, track tasks, and coordinate with the team.