Virtual Assistant / Customer Support RepresentativeVirtual Assistant / Customer Support Representative
Mitchelle
ID Verified$800
per month
($5/hour)
Profile Description
I have nearly 15 years of experience in the BPO industry, providing customer support through phone, chat, and email channels. Throughout my career, I have developed strong communication, problem-solving, and customer service skills while consistently delivering high-quality support. During my time with Transcom, I was promoted to a Subject Matter Expert (SME), a role I held for five years. In this position, I supported team members by providing guidance, sharing product knowledge, and helping i...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
E-commerce & Marketplace
Virtual Assistance & Admin
Sales & Business Development
Customer Success
Work Experience
Customer Support Representative / Email Support Representative
Peak Support
Apr 2022 - Mar 2026
Key Achievements:
Provided email support for logistics and advertising accounts, handling driver inquiries, license verification, RFID access issues, escalations, ad cancellations, refunds, and billing concerns. Assisted users with ad creation and editing, explained campaign performance metrics and ad placements, and coordinated with relevant teams to ensure timely resolutions and excellent customer service.
Chat Support Representative
Concentrix
Sep 2019 - May 2021
Key Achievements:
Provided live chat support for billing inquiries, promoted cable, phone, and internet services, and resolved customer concerns professionally while maintaining customer satisfaction and achieving sales targets.
Customer Service Representative / Subject Matter Expert
Transcom
Apr 2011 - Jun 2019
Key Achievements:
Promoted cable, phone, and internet services; processed customer orders and service requests; handled escalated concerns; supported agents and trainees; monitored AHT performance; identified call drivers; participated in quality calibrations; and conducted sales audits to ensure compliance and service quality.