Virtual Assistant, Customer Service RepresentativeVirtual Assistant, Customer Service Representative

Mikka

1,500/mo

Taguig, National Capital Regio, Philippines

Looking for Full-time

8 hours/day

Availability: US / EU / Asia timezone

$1,500

per month

($9/hour)

Member since October 2026

Profile Description

Mikka Ela Ponce is a dedicated and versatile customer service professional based in Taguig, Metro Manila, with over eight years of experience delivering exceptional client support across the legal, retail, and tech sectors. Her background includes specialized roles such as a Legal Intake Specialist at SLP and Customer Service Advisor at Concentrix, alongside experience with FIS Global Solutions, TeleTech, and Teleperformance. She excels in managing high-volume inquiries, maintaining strict data ...

Top Skills

Phone Support · 6 yearsLive Chat Support · 2 yearsData Entry · <1 yearEmail Support · <1 yearLead Management · <1 year

Skills & Expertise

Skill Levels Explained:

• Beginner: <1 year

• Intermediate: 1-3 years

• Advanced: 3-5 years

• Expert: 5+ years

💡 Hover over any skill level to see exact years of experience

Customer Success

Phone SupportExpert

Live Chat SupportIntermediate

Email SupportBeginner

Ticket ManagementBeginner

Lead ManagementBeginner

Virtual Assistance & Admin

Data EntryBeginner

TrelloBeginner

Quick Stats

Age30 years

English LevelFluent

ID VerificationNot verified