Michelle

Customer Service Representative

Michelle

900/mo
Tarlac City, Philippines
Looking for Full-time
8 hours/day
Availability: Asia timezone

Profile Description

I am a customer service and technical support professional with over 10 years of experience supporting US and Singapore customers in e-commerce, telecom, healthcare, and travel. Most recently, I was a Senior Customer Service Officer and Technical Support at PRISM+ Singapore, handling phone, chat, and email support, scheduling technician visits, issuing invoices, processing orders, refund and returns. I also bring solid admin and data entry experience, so I am accurate, organized, detail oriented...

Top Skills

Phone Support · 10 yearsEmail Support · 6 yearsTechnical Support · 5 yearsLive Chat Support · 3 yearsOrder Fulfillment · 3 years

Skills & Expertise

E-commerce & Marketplace

Order ProcessingAdvanced
Order FulfillmentAdvanced
ShopifyBeginner

Virtual Assistance & Admin

CalendlyBeginner
NotionBeginner
Data EntryBeginner
AirtableBeginner

Customer Success

Phone SupportExpert
Email SupportExpert
Technical SupportExpert
Live Chat SupportAdvanced
Ticket ManagementAdvanced
ZendeskBeginner

Quick Stats

Age42 years
English LevelFluent
ID VerificationNot verified