Customer Service RepresentativeCustomer Service Representative
Michaela
ID Verified$1,100
per month
($6/hour)
Profile Description
I am a healthcare customer service professional and trainer who genuinely loves helping people navigate the often confusing world of insurance and medical care. Over the past few years, I’ve worked closely with health plan members to solve their problems with empathy and speed, ensuring they always feel heard. I also stepped into a leadership role as a trainer, where I got to onboard new team members, break down complex medical terminology and policies, and mentor them to succeed. Balancing my h...
Top Skills
Skills & Expertise
Skill Levels Explained:
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Customer Success
Work Experience
Product Ready Trainer (PRT)
Concentrix
Apr 2025 - Present
Key Achievements:
- Facilitates comprehensive onboarding and product training to prepare new advisors for live production in healthcare member services. - Evaluates trainee performance through assessments and call simulations, providing targeted feedback to bridge knowledge gaps. - Updates training materials and guides to align with evolving health plan policies, compliance standards, and procedural changes. - Delivers engaging instruction on complex medical terminology, insurance policies, and internal workflows to ensure policy compliance.
Advisor I - Customer Service Representative
Concentrix
Jul 2023 - Dec 2026
Key Achievements:
- Provides compassionate, attentive care by actively listening to the members concerns and delivering timely solutions. - Understands medical terminology, insurance policies, and procedures to accurately inform the member. - Identifies issues and finds efficient, effective solutions to the members inquiries and complaints. - Responds quickly and ensures a positive member experience through clear communication and empathy.