Virtual AssistantVirtual Assistant
Michael
ID Verified$1,200
per month
($7/hour)
Profile Description
Organized and process-focused professional with 10+ years of experience across customer service, team coordination, project tracking, documentation, reporting, and workflow improvement. Experienced in coordinating work across 10 departments, managing priorities for a 15-person team, monitoring quality and completion metrics, and preparing feedback reports. Helped transform publishing workflows through value stream mapping, reducing typical project turnaround from 6–9 months to 2–3 months. Br...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
Design & Creative
Virtual Assistance & Admin
Work Experience
Fulfillment Senior Supervisor
eLink Systems and Concepts Corp
Jun 2021 - Oct 2026
Key Achievements:
Supervisor of the Year, 2023 and 2024 • Coordinated operational workflows and project priorities for a 15-person team, aligning daily work with completion expectations and quality standards. • Collaborated with 10 departments to coordinate handoffs, resolve workflow gaps, and support timely project delivery. • Monitored quality, completion, attendance, and feedback reports to identify issues, follow up on performance, and support operational decisions. • Spearheaded value stream mapping to assess and redesign workflows, helping reduce typical project turnaround from 6–9 months to 2–3 months. • Supported recruitment, onboarding, training, coaching, and performance evaluations to strengthen team capability and adherence to procedures.
Customer Care Supervisor
Continuum Global Solutions
May 2018 - Jan 2021
Key Achievements:
Top Supervisor, 2020 Supervised customer care representatives and coordinated daily activities to support service quality and consistent handling standards. • Conducted performance reviews, documented feedback, and coordinated corrective action plans to address performance gaps. • Supported team members with coaching, issue resolution, and guidance on service procedures.