Customer Service RepresentativeCustomer Service Representative
Meliza
ID Verified$100
per month
($1/hour)
Profile Description
Customer Service Professional with 3 years and 7 months of BPO experience supporting Vrbo short-term rental services and SiriusXM radio subscription services. Experienced in handling customer inquiries, resolving concerns, managing multiple chat conversations simultaneously, and providing efficient phone support. Proficient in Microsoft Office applications, including Word and Excel, as well as other computer-based tools. Strong communication, problem-solving, multitasking, and organizational ski...
Top Skills
Skills & Expertise
Skill Levels Explained:
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Content & Writing
Customer Success
Real Estate Operations
Sales & Business Development
Work Experience
Customer Service Representative
Concentrix
Mar 2024 - Present
Key Achievements:
Consistently achieved 100% Level of Effort (LOE) within a workday, demonstrating productivity and commitment to performance expectations. Maintained good customer satisfaction through professional communication, active listening, and effective resolution of subscriber concerns. Met Average Handle Time (AHT) targets while ensuring efficient and quality customer service. Assisted subscribers with billing inquiries, subscription activations, renewals, cancellations, account updates, and service-related concerns. Resolved customer issues efficiently while adhering to company policies, quality standards, and performance KPIs. Maintained accurate account documentation and delivered reliable support in a fast-paced BPO environment.
Customer Representative
Sutherland Philippines
May 2021 - Oct 2023
Key Achievements:
Consistently maintained good Customer Satisfaction (CSAT) scores by delivering quality service and effective solutions to guests and property owners. Recognized as a Top Agent for outstanding customer service performance and commitment to customer satisfaction. Assisted guests and property owners with reservations, booking modifications, cancellations, refund requests, and account-related concerns. Resolved customer issues through active listening, empathy, and effective problem-solving while adhering to company policies. Maintained performance KPIs while managing multiple customer interactions in a fast-paced BPO environment. Demonstrated the ability to work independently with minimal supervision while ensuring accurate documentation and efficient issue resolution.