Virtual Assistant, Customer Service Representative

Mel

2,000/mo
Pasay, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

I’m a remote outbound sales and appointment-setting professional with 14+ years in call center, customer service, dispatch, and sales roles, including 7+ years working remotely for US clients. For the past 3+ years, I’ve called a mix of warm and cold leads, booking 4-6 appointments a day from 50-60 calls and averaging 8-9 sales a week against a target of 5. I use GoHighLevel daily and follow up with every lead by phone and text, including a reminder call and message on the day of the appointment...

Top Skills

Email Support · 10 yearsFacebook Marketplace · 10 yearsLive Chat Support · 10 yearsPhone Support · 10 yearsTechnical Support · 10 years

Skills & Expertise

Customer Success

Live Chat SupportExpert
Phone SupportExpert
Email SupportExpert
Technical SupportExpert
Social Media SupportExpert
Lead ManagementExpert

Data & Analytics

Excel (Advanced)Expert

Design & Creative

CanvaAdvanced
CapCutAdvanced

E-commerce & Marketplace

Facebook MarketplaceExpert
TikTok ShopAdvanced

Sales & Business Development

B2C SalesExpert
Cold Email OutreachExpert
Lead GenerationAdvanced

Virtual Assistance & Admin

Calendar ManagementExpert
Email ManagementExpert
CalendlyExpert
AsanaExpert
AirtableAdvanced

Quick Stats

Age39 years
English LevelFluent
ID VerificationNot verified

Education

Bachelor's Degree

Arellano University

2006 - 2010