Client Support Specialist | Paralegal | Human ResourcesClient Support Specialist | Paralegal | Human Resources

Key Achievements:

- Supported the intake process by identifying and gathering information from potential personal injury clients in the United States. • Handled client calls professionally, listened to initial accident-related concerns, and collected relevant client and incident information for review by the legal team. • Organized, updated, and secured intake records to help maintain accurate, accessible, and confidential client information. • Documented information clearly and supported follow-up and administrative coordination in a U.S. law firm environment.

Key Achievements:

Reviewed and audited internal processes and documentation. • Prepared compliance reports and presented findings to management and regulators. • Investigated compliance issues and potential violations. • Maintained and updated policies based on regulatory requirements. • Collaborated with legal, HR, finance, and operations teams on compliance matters. • Oversaw handling of sensitive and confidential data. • Served as the primary liaison with regulatory agencies during audits and inspections. • Handled 10+ phone calls and emails per day.

Key Achievements:

Managed high-volume client communications, responding to calls and emails promptly and professionally. • Responded to client emails promptly • Scheduled attorney meetings, court appearances, and coordinated travel arrangements. • Ensured compliance with court and regulatory filing requirements. • Retrieved and prepared legal documents for case proceedings and attorney review. • Attended client and internal meetings, capturing detailed notes and distributing concise summaries. • Provided attorneys with real-time visibility into case status and documentation. • Assisted with billing processes, including preparing invoices and tracking payment information. • Communicated fees, retainers, and billing updates to clients clearly and professionally. • Assisted with client intake and initial case evaluation processes. • Managed case-related documentation with a high level of organization and attention to detail • Drafted, reviewed, and proofread pleadings, motions, and affidavits. • Compiled and organized case exhibits for hearings, depositions, and trials. • Indexed and maintained evidentiary materials for proceedings. • Ensured all filings met compliance and deadline requirements. • Assisted with trial preparation and developed case summaries. • Handled 20+ phone calls and 15+ emails per day.

Key Achievements:

Taught English as a second language to Chinese students for three years, delivering live English lessons. • Planned lessons and adapted instruction to each student's proficiency level and learning goals. • Built students' speaking, listening, reading, and writing skills, with clear, constructive feedback on grammar and pronunciation. • Communicated clearly in real time with non-native English speakers, strengthening the verbal communication skills used in client intake. • Kept to fixed class schedules and managed multiple students and sessions on time. • Completed TESOL/TEYL certification in 2022.