Customer Service RepresentativeCustomer Service Representative

Customer-focused professional with hands-on experience in high-volume customer service, call-centre operations, customer engagement, retention, problem resolution, sales support and relationship management. Currently serving as a Customer Service Representative at Onfon Mobile, handling inbound and outbound customer interactions with a daily target of 200 calls, supporting customer acquisition, upselling products and services, escalating complex issues through Zendesk and Outlook, and maintainin... See more