Mary

Customer Service, Quality Assurance, Sales & Marketing

Mary

ID Verified
1,000/mo
Kiamba, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

A dynamic and versatile professional with over 10 years of experience across Customer Service, Sales Coordination, Quality Assurance and Administrative Support. Proven track record supporting real estate professionals, marine industry, executive leaders and international clients across the globe. Previously worked remotely for an Australian company and experience working in Singapore personally. Delivering high quality assurance and operational efficiency under pressure. Known for strong problem...

Top Skills

Calendar Management · <1 yearData Entry · <1 yearEmail Management · <1 yearEmail Support · <1 yearExecutive Assistant Services · <1 year

Skills & Expertise

Customer Success

Live Chat SupportBeginner
Phone SupportBeginner
Email SupportBeginner
Ticket ManagementBeginner
LiveChatBeginner

Virtual Assistance & Admin

Email ManagementBeginner
Meeting CoordinationBeginner
Data EntryBeginner
Executive Assistant ServicesBeginner
Calendar ManagementBeginner

Work Experience

Customer Service Executive

Boxbrownie.com Pty Ltd

Jul 2022 - Oct 2026

Job Responsibilities:

• Assist Real Estate Agents, Property Managers, Property Owners, Builders and Developers, Photographers to provide quality images and Floor and Site Plans for listings • Conducted rigorous quality control checks and scored submitted jobs in alignment with company standards, significantly reducing turnaround errors. • Filtered and evaluated inbound requests to identify potential issues, preventing...

Live Chat SupportTicket ManagementPhone SupportLiveChatData EntryEmail SupportEmail ManagementMeeting CoordinationCalendar Management

Renders Executive

Boxbrownie.com Pty

Mar 2022 - Jun 2022

Job Responsibilities:

• In charge in qualifying and providing quotation to the Real Estate Agents, Property Managers, Property Owners, Builders and Developers inquiries. • Handled incoming customer emails, chats, and phone inquiries, delivering timely pricing and project details. • Create custom quotations, manage project registrations, and actively follow up on sales leads to convert inquiries into active orders. • Pr...

Live Chat SupportTicket ManagementMeeting CoordinationCalendar ManagementPhone SupportLiveChatData EntryEmail SupportEmail Management

Sales Coordinator

Atlas Marine Service Pte Ltd ( Singapore )

Apr 2009 - Apr 2013

Job Responsibilities:

• Coordinated end-to-end sales orders for repair units and spare parts across local and international clients. • Managed procurement, sourced materials, and performed project costing for onboard marine engineering services. • Prepared Purchase Orders (POs), Delivery Orders (DOs), and Invoices while managing monthly sales reports and stock inventory counts. • Handled import/export documentation and...

Email ManagementEmail SupportPhone SupportData EntryMeeting CoordinationTicket ManagementLive Chat SupportCalendar Management

Sales & Marketing Executive

Phyllis Ngam (Real Estate Project Director- On Site) Singapore

Apr 2009 - Mar 2010

Job Responsibilities:

• Coordinated online property listings and marketing efforts while enhancing client communication for the Project Director. • Guided prospective clients in identifying suitable rental properties and navigating lease agreement documentation. • Streamlined executive correspondence and appointment scheduling while maintaining organized administrative records.

Ticket ManagementMeeting CoordinationCalendar ManagementData EntryPhone SupportEmail SupportEmail ManagementExecutive Assistant Services

Sales Consultant

True Fitness Ltd. (On-Site ) Singapore

Oct 2008 - Nov 2008

Job Responsibilities:

• Executed telemarketing campaigns and engaged walk-in clients, resulting in increased membership sign-ups and renewals. • Facilitated contract sign-ups, renewals, and account documentation for customers, ensuring compliance and customer satisfaction. • Consulted customers on fitness equipment solutions aligned with training goals and space requirements. • Conducted product demonstrations to expla...

Phone SupportData EntryEmail SupportEmail ManagementMeeting CoordinationTicket Management

Sales Representative

Emcor Inc.,

May 2005 - Jun 2008

Job Responsibilities:

• Managed front-line sales, marketing campaigns, promotional event preparation, and customer inquiries. • Handled cashiering, basic financial transactions (including Western Union money transfers), and inventory tracking for supplies and products. • Performed administrative duties including secretarial support, meeting minute preparation, data encoding, and switchboard management. • In charged for...

Data EntryExecutive Assistant ServicesPhone Support

Quick Stats

Age43 years
English LevelConversational
ID VerificationVerified
Portfolio
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Certifications

Bachelor Degree in Marketing