Virtual AssistantVirtual Assistant
Mary
$500
per month
($3/hour)
Profile Description
Motivated Customer Service and Technical Support Specialist with experience in the Business Process Outsourcing (BPO) industry. Resolved complex technical inquiries and enhanced customer satisfaction through effective communication and problem-solving skills. Leveraged data analysis and consumer behavior research to develop impactful market strategies and ensured accuracy through advanced research methodologies.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Virtual Assistance & Admin
Work Experience
Market Researcher
Dynata
Apr 2026 - Present
Key Achievements:
-Conducted structured telephone surveys (CATI) ensuring compliance and professionalism to gather reliable data -Delivered clear, neutral, and engaging prompts to enhance respondent experience and data quality -Managed respondent interactions with empathy, clarity, and efficiency -Worked remotely to conduct surveys
Technical Support Representative
Concentrix
May 2023 - Dec 2025
Key Achievements:
-Provided comprehensive technical assistance and troubleshooting for Intuit QuickBooks software users. -Resolved complex customer issues related to software installation, configuration, functionality, and data integrity via phone and chat. -Maintained high customer satisfaction ratings by delivering patient, accurate, and timely support.
Customer Service Representative
Teleperformance
Aug 2022 - Feb 2023
Key Achievements:
-Handled high-volume customer inquiries, ensuring accurate information on products, services, and billing -Communicated complex information clearly and professionally to enhance customer understanding -Monitored compliance with company policies and service level agreements to maintain service quality