Customer ServiceCustomer Service
Mary
ID Verified$700
per month
($4/hour)
Profile Description
Customer service and quality assurance professional with about 11 years of experience, including 5 years handling customer calls at Qualfon and 6 years in quality assurance at FIS Global and Telephilippines. I’m skilled in active listening, clear communication, complaint handling, and keeping high service standards on every call. In my QA roles, I reviewed calls, ran case reviews to find root causes, and led quality talk sessions for trainees, so I know what a professional, effective call sounds...
Top Skills
Skills & Expertise
Skill Levels Explained:
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Virtual Assistance & Admin
Customer Success
Work Experience
QUALITY ASSURANCE SPECIALIST
TELEPHILIPPINES INC.
Jun 2023 - Mar 2024
Key Achievements:
• Conducted audits and evaluations of gift card processes and financial accounts. • Ensured compliance with applicable regulatory requirements and company standards. • Held quality talk sessions to share audit findings and improvement feedback.
Quality Assurance Specialist
FIS GLOBAL
Oct 2018 - Jun 2023
Key Achievements:
• Monitored quality performance and provided feedback to support continuous improvement. • Led quality talk sessions for trainees to reinforce company standards and best practices. • Ran case reviews to identify root causes of quality issues and worked with teams to resolve them. • Maintained a complaint log to document and track customer concerns.
CUSTOMER SERVICE REPRESENTATIVE
QUALFON
Mar 2013 - Jul 2018
Key Achievements:
• Handled inbound customer issues professionally, working toward effective and timely resolutions. • Demonstrated empathy and patience when addressing customer concerns.