Virtual Admin Assistant / Customer Service RepresentativeVirtual Admin Assistant / Customer Service Representative

Key Achievements:

● Answered inbound customer calls, scheduled inspection appointments, and provided account information. ● Processed customer payments and ensured accurate account updates. ● Transferred customers to the appropriate departments based on their needs. ● Handled inquiries with professionalism while maintaining customer satisfaction.

Key Achievements:

● Handled inbound emails from leads and providers. ● Assisted customers with rescheduling, canceling, and creating new bookings. ● Followed up with new customers to ensure satisfaction and provided quotes. ● Performed data entry and generated reports.

Key Achievements:

● Managed retailers & suppliers inquiries and requests, providing accurate product information. ● Identified and reported priority issues, conducted research using available resources. ● Maintained records of customer interactions, processed accounts, and filed documents. ● Managed order processing, updated inventory records, and prepared invoices, shipping documents, and contracts. ● Verified order information for accuracy and prepared statistical reports for management.