Customer Support, Administrative Support, Cold CallingCustomer Support, Administrative Support, Cold Calling
Marry
$700
per month
($4/hour)
Profile Description
Customer Service Representative with 2 years of BPO experience and 1 year of cold calling experience, specializing in customer support, healthcare and financial accounts, billing and collections, inbound and outbound calls, lead qualification, and appointment setting. Experienced in resolving customer concerns, maintaining accurate records, coordinating with clients, and providing administrative support. Proficient in Salesforce CRM, Google Workspace, Microsoft Office, and various AI productiv...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Sales & Business Development
Virtual Assistance & Admin
Design & Creative
Work Experience
Customer Service Representative - Cybersecurity
Foundever
Aug 2025 - Jan 2026
Key Achievements:
Assisted customers through inbound phone support for identity and device protection services. Resolved billing concerns, account inquiries, and service-related issues. Maintained accurate customer records while delivering excellent customer service. Promoted additional protection services when appropriate.
Agency Coordinator
Omniworx Inc.
Jun 2024 - Feb 2025
Key Achievements:
Conducted outbound calls to prospective clients. Qualified leads and transferred interested customers to licensed sales agents. Scheduled appointments while maintaining accurate call records. Followed call scripts and consistently met campaign requirements.
Cold Calling / SDR - Health Insurance Campaign - Remote
Intelesquad Solutions Inc.
Feb 2022 - Apr 2023
Key Achievements:
Conducted outbound calls to prospective clients. Qualified leads and transferred interested customers to licensed sales agents. Scheduled appointments while maintaining accurate call records. Followed call scripts and consistently met campaign requirements.
Customer Service Representative - Healthcare Account
TeleTech Philippines
Nov 2020 - Dec 2021
Key Achievements:
Assisted healthcare members with benefits, claims, billing, and account inquiries. Resolved customer concerns while ensuring compliance with company policies. Maintained accurate documentation for every customer interaction.
Customer Service Representative - Financial Account
Teleperformance Philippines
Feb 2020 - Aug 2020
Key Achievements:
Supported cardholders with account management, billing inquiries, rewards, and transaction concerns. Delivered efficient customer service while maintaining account accuracy. Assisted customers with credit card-related inquiries and issue resolution.