Technical Support RepresentativeTechnical Support Representative

Mark

700/mo

Mabalacat , Philippines

Looking for Full-time

8 hours/day

Availability: US / EU / Asia timezone

$700

per month

($4/hour)

Member since October 2026

Profile Description

Technical Support professional with experience resolving complex customer issues, troubleshooting, and providing remote assistance. Skilled in customer service, technical documentation, and team collaboration, with a background in computer technology and knowledge-sharing to enhance team performance.

Top Skills

Email Support · 4 yearsLive Chat Support · 4 yearsLiveChat · 4 yearsTechnical Support · 4 years

Skills & Expertise

Skill Levels Explained:

• Beginner: <1 year

• Intermediate: 1-3 years

• Advanced: 3-5 years

• Expert: 5+ years

💡 Hover over any skill level to see exact years of experience

Customer Success

Live Chat SupportAdvanced

Email SupportAdvanced

LiveChatAdvanced

Technical SupportAdvanced

Work Experience

Technical Support Representative

Universal Access systems and solutions

Jun 2022 - Apr 2026

Key Achievements:

Assisted customers in resolving technical issues related to services and products. Provided accurate Solutions by troubleshooting problems and guiding customers step by step Created detailed support tickets to document customer concerns for proper tracking and escalation. Ensured timely follow-ups to ‘guarantee resolution and customer Provided guidance and support to colleagues regarding technical concerns and best practices. Acted as a key point of contact for complex customer issues and ‘escalations. Conducted knowledge-sharing sessions to improve team performance and customer handing strategies.

Live Chat SupportTechnical SupportLiveChatEmail Support

Quick Stats

Age28 years

English LevelConversational

ID VerificationNot verified

Education

Associate's Degree

BIST

2017 - 2019