Marjorie

Virtual Assistant

Marjorie

1,000/mo
Pasay City, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

I am a detail‑oriented remote virtual assistant from the Philippines, I have solid customer‑service experience, strong spreadsheet and online‑form skills, and a reliable home‑office setup with stable internet. I can work night and overnight shifts aligned with US/Canada,Europe or Asia/Pacific time zones, follow written instructions carefully, double‑check every entry, and keep files well‑organized. I am a quick, responsible learner who prioritizes accuracy, confidentiality, and consistent on‑tim...

Top Skills

Email Support · 3 yearsGoogle Sheets (Advanced) · 3 yearsCalendly · <1 yearEmail Management · <1 yearHubSpot · <1 year

Skills & Expertise

Customer Success

Email SupportAdvanced
Live Chat SupportBeginner
Phone SupportBeginner

Data & Analytics

Google Sheets (Advanced)Advanced

Marketing & Growth

ThreadsBeginner
Meta Ads (Facebook/Instagram)Beginner
Pinterest AdsBeginner
TikTok AdsBeginner
HubSpotBeginner

Virtual Assistance & Admin

Email ManagementBeginner
CalendlyBeginner
Travel PlanningBeginner
JiraBeginner

Work Experience

Customer Service Representative

Telus International

Jun 2026 - Oct 2026

Key Achievements:

 Core Responsibilities Recap  Receive & greet incoming calls  Answer app-related inquiries  Verify user/account details  Guide users to complete/cancel tasks  Share compensation/payout details clearly  Escalate to supervisor when needed

Virtual Assistant

June

Sep 2026 - Oct 2026

Key Achievements:

• Research — market info, contacts, vendors, travel, products, pricing, summaries • Call Handling — screening, scheduling, follow-ups, inquiries, minor issue resolution • Errands & Coordination — admin tasks, bookings, reminders, online orders, scheduling, quick follow-ups • Time Note — US time zones: Eastern (ET)

Guest Service Officer

Ascott Bonifacio Global City Manila – World Lifestyle Inc.

Jul 2022 - Nov 2022

Key Achievements:

 Resolved guest challenges throughout their stay.  Answering inquiries via phone, and email.  Assisting the guests with their reservation, and their check–out via phone.  Make a reservation for their transportation to the hotel and airport.  Do some errands as a Guest Service Operator

Front Office Associate

Go Hotels Manila Airport Road - Roxaco Asia Hospitality

Feb 2019 - Jul 2022

Key Achievements:

 Responsibilities to warmly welcome the guest.  Assisting the guest with their reservation, check–in, and check–out.  Answering inquiries via phone or walk-in guest.

Concierge

UPTOWN MALL (BGC)

May 2018 - Jan 2019

Key Achievements:

• Responsibilities to warmly welcome the customer who’s entering the mall.  Answer the inquiry and give some directions through calls and face-to-face inquiries.  Give a DOG Clearance from the customer that they bring their dog inside the mall, to make sure that their pet has an updated Anti-rabies vaccine for the safety other guest. Assisting to print out the ticket that they purchase from the website of Ticket World

Customer Assistant

AVIA International Club

Aug 2017 - Dec 2017

Key Achievements:

• Responsibilities to warmly welcome the guest. • To take orders from the guest. • Clean the VIP room.

Quick Stats

Age32 years
English LevelConversational
ID VerificationNot verified