Virtual AssistantVirtual Assistant
Maria
ID Verified$1,400
per month
($8/hour)
Profile Description
I have over five years of experience in customer service, sales, customer retention, and technical support, working with international clients from the UK, Australia, and the US. Throughout my career, I’ve learned how to communicate with different types of customers, handle challenging situations, and find solutions to their concerns. I’m now building my career as a Virtual Assistant, where I can use my experience to help businesses stay organized, support their customers, and manage their dail...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Virtual Assistance & Admin
Work Experience
Inbound Sale Representative
Accenture
Feb 2024 - Nov 2025
Key Achievements:
I started as an Inbound Sales Representative, assisting customers with product inquiries, recommending suitable services, and achieving sales targets through consultative selling. Due to my strong performance, I was upskilled to a Retention Analyst, where I handled customer concerns, resolved billing and service issues, negotiated solutions, and implemented effective retention strategies to reduce customer churn while maintaining a positive customer experience.
Customer Service Associate
Sykes
May 2020 - Jul 2023
Key Achievements:
I handled food delivery support during the pandemic and later supported U.S. healthcare and wireless mobile accounts. My role involved assisting customers, resolving concerns efficiently, and ensuring a positive customer experience.
Quick Stats
Certifications
Education
Bachelor's Degree
University of Cebu
2008 - 2012