Virtual Assistant | Technical and Customer Service SupportVirtual Assistant | Technical and Customer Service Support

Marc

ID Verified

1,200/mo

Zambales, Philippines

Looking for Full-time

8 hours/day

Availability: US timezone

$1,200

per month

($7/hour)

Member since November 2026

Profile Description

Experienced customer support and operations professional with over 14 years of experience in customer service, team management, technical support, and operational leadership. Demonstrated expertise in leading teams, monitoring KPIs, improving workflows, and delivering exceptional customer experiences. Skilled in coaching and mentoring employees, resolving complex customer concerns, and maintaining strong team performance in fast-paced environments. Recognized for strong leadership, communication...

Top Skills

Phone Support · 10 yearsCoaching & Mentoring · 6 yearsPerformance Management · 6 yearsTechnical Training · 6 yearsEmail Support · 4 years

Skills & Expertise

Skill Levels Explained:

• Beginner: <1 year

• Intermediate: 1-3 years

• Advanced: 3-5 years

• Expert: 5+ years

💡 Hover over any skill level to see exact years of experience

Customer Success

Phone SupportExpert

Live Chat SupportAdvanced

Email SupportAdvanced

Ticket ManagementAdvanced

LiveChatAdvanced

Specialized Skills

Performance ManagementExpert

Technical TrainingExpert

Coaching & MentoringExpert

Work Experience

Senior Support Specialist

AirSlate Philippines

Sep 2022 - Oct 2026

Job Responsibilities:

- Handling customers in 3 different channels (Email, Chat and Calls) - Retention initiative - Assisting in cancelation, refund, subscription adjustment and basic technical issue related to billing

Live Chat SupportTicket ManagementPhone SupportLiveChatEmail Support

Quick Stats

Age37 years

English LevelConversational

ID VerificationVerified