IT Customer Support, Transcriptionist, and Call Center AgentIT Customer Support, Transcriptionist, and Call Center Agent

Key Achievements:

Provide customer support by assisting customers with technical enquiries and service-related issues.Communicate professionally with customers to understand their concerns, identify needs, and determine appropriate solutions. Troubleshoot connectivity, network, email, and Microsoft 365 issues using a structured, customer-focused approach.Log customer interactions, technical issues, and troubleshooting steps accurately in ticketing systems. Prioritise support requests, monitor outstanding issues, and escalate complex cases to the relevant teams.Maintain clear documentation to support follow-ups, continuity of service, and timely issue resolution. Follow established procedures and service-level requirements when handling customer requests.Handle customer information responsibly and maintain confidentiality when accessing or documenting sensitive details.Manage multiple support requests while maintaining attention to detail and professional communication.

Key Achievements:

Reached monthly targets and served all client with great customer service. Managed customer enquiries, account disputes, payment arrangements, and follow-ups through inbound and outbound calls. Updated customer records accurately, resolved concerns professionally, and escalated complex queries when required.Worked towards performance targets while maintaining confidentiality and compliance with company procedures.