Customer Service RepresentativeCustomer Service Representative

Key Achievements:

Supported digital content workflows by organising creative assets, coordinating deliverables, and preparing publishing materials. Managed and produced content for clients in public speaking, marketing, and related niches, adapting work to briefs, feedback, and brand requirements. Created short-form and long-form videos, social media carousel posts, and supporting visual assets using Canva and CapCut. Worked with digital collaboration and productivity tools to keep project information organized and support timely delivery. Conducted online research and supported lead generation by identifying potential prospects and gathering relevant contact and profile information using RocketReach, LinkedIn, Instagram, and TikTok.

Key Achievements:

Handled customer enquiries for a U.S.-based healthcare insurance account, communicating clearly and professionally while working toward timely resolutions. Assisted members with questions about benefits, claims, authorizations, appointments, provider information, and medical records in line with account workflows. Maintained accurate interaction notes and followed established documentation, service-quality, and confidentiality procedures. Identified concerns requiring additional support and escalated complex issues to the appropriate team while keeping the customer informed. Handled sensitive member information with discretion and followed required privacy and data-handling procedures.