Virtual AssistantVirtual Assistant
Madonna
ID Verified$1,000
per month
($6/hour)
Profile Description
A dedicated and adaptable professional with experience in customer service, financial account (crypto) support, and online English language teaching. Skilled in communication, problem-solving, critical thinking, and providing excellent customer support to international clients. Experienced in live messaging, social media support, and teaching students of different ages and nationalities. Committed to delivering quality service, building positive relationships, and continuously developing profess...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
AI & Automation
Content & Writing
Data & Analytics
Customer Success
Design & Creative
E-commerce & Marketplace
Finance & Accounting
Virtual Assistance & Admin
Work Experience
Near Native English Teacher
Novakid Inc.
Feb 2025 - Present
Key Achievements:
Taught English to children, teenagers, and adults from different nationalities, including European students. Supported learners in improving their English speaking, pronunciation, reading, and vocabulary skills through engaging and interactive lessons. Adapted teaching strategies and lesson activities to accommodate different proficiency levels, learning styles, and individual student needs. Created a supportive and encouraging online learning environment to help students develop confidence in using English. Delivered online English lessons using digital teaching platforms and interactive learning materials.
Customer Service Representative
Ibex
Apr 2023 - Apr 2024
Key Achievements:
Recognized as a Q4 2023 Top Live Messaging Agent, demonstrating strong customer service performance. Earned the Site Champion (Quartile Awarding) recognition for outstanding performance. Delivered efficient live messaging and social media support to international customers across the United States, Europe, and the United Kingdom. Handled cryptocurrency financial account inquiries while maintaining professionalism, accuracy, and effective communication. Built positive customer relationships by addressing concerns and providing timely, customer-focused assistance.