Virtual/Accounting Assistant / Customer Service RepVirtual/Accounting Assistant / Customer Service Rep

Key Achievements:

• Audited aging receivables and coordinated daily with internal teams to keep payment records current, improving audit readiness for monthly close across 120+ active accounts and reducing overdue balances by 18%. • Investigated and reconciled liquidation report discrepancies across 30+ accounts by partnering directly with requestors to validate line items, reducing reporting errors by 40% and improving data accuracy to 99%. • Triaged approval exceptions and escalated discrepancies to internal stakeholders, resolving 25+ mismatches monthly between invoices and disbursement documentation while preventing payment delays and improving issue closure rate to 95%. • Reviewed and standardized 100% of reimbursement packets for completeness (payment terms, supporting invoices, approvals, and audit trail), cutting processing errors by 25% and improving on-time approval notifications to 95% within SLA

Key Achievements:

• Reviewed 30+ referrals by validating electronic health records and cross-referencing patient demographic and encounter data across hospital medical systems, ensuring accurate sequencing, complete signatures, sufficient clinical detail, and record accuracy prior to patient scheduling and insurance claims submission. • Cross-referenced patient demographic and encounter data across hospital medical systems to confirm accuracy ahead of insurance submission. • Collaborated with medical and hospital staff to clarify documentation gaps and resolve discrepancies, ensuring complete and accurate records for timely claims processing and insurance coverage verification. • Conducted weekly quality-assurance audits of 50+ records processed by self and team, verifying accuracy, medical terminology, and compliance with regulatory and payer guidelines to ensure claims-ready documentation.