Ma.

Dispatcher/ Call Taker/ Appointment Setter/ Customer Service

Ma.

1,000/mo
Manila, Philippines
Looking for Full-time
8 hours/day
Availability: US timezone

Profile Description

I have over 4 years of experience in dispatching, transportation and logistics coordination, customer service, and appointment setting. I am skilled in handling high-volume calls, coordinating drivers, managing bookings, tracking shipments, scheduling appointments, and resolving customer concerns. I am reliable, organized, punctual, and adaptable, with strong communication and problem-solving skills. My ability to work under pressure, learn new systems quickly, and stay focused on providing exce...

Top Skills

Data Entry · <1 yearDocument Management · <1 yearEmail Management · <1 yearEmail Support · <1 yearExcel (Advanced) · <1 year

Skills & Expertise

Customer Success

Live Chat SupportBeginner
Email SupportBeginner
Phone SupportBeginner
ZendeskBeginner

Data & Analytics

Excel (Advanced)Beginner
Google Sheets (Advanced)Beginner

Virtual Assistance & Admin

Email ManagementBeginner
Document ManagementBeginner
Data EntryBeginner
Meeting CoordinationBeginner
Personal Assistant ServicesBeginner

Work Experience

Appointment Setter/POC

EXL Service

Nov 2021 - Jun 2024

Live Chat SupportPhone SupportExcel (Advanced)Email ManagementEmail SupportGoogle Sheets (Advanced)Document Management

Dispatcher/Call taker

Azpired Inc

Nov 2019 - Nov 2021

Live Chat SupportPhone SupportExcel (Advanced)Email SupportGoogle Sheets (Advanced)Document Management

Quick Stats

Age32 years
English LevelConversational
ID VerificationNot verified
Portfolio
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