Ma.

Account Receivable Specialist / Collections

Ma.

ID Verified
2,800/mo
QUEZON-CITY, Philippines
Looking for Full-time
8 hours/day
Availability: US timezone

Profile Description

I am seeking a fully remote, full-time position with a Monday-to-Friday schedule. With 3 years of experience as an Accounts Receivable Specialist, along with a background in collections, customer service, and financial account management, I am skilled in invoice management, payment follow-ups, resolving account discrepancies, and maintaining accurate records. I am detail-oriented, reliable, and proactive, with strong communication and problem-solving skills. I am looking for a long-term opportun...

Top Skills

Crisp · 10 yearsExcel (Advanced) · 10 yearsGoogle Sheets (Advanced) · 10 yearsNegotiation · 10 yearsPhone Support · 10 years

Skills & Expertise

Customer Success

Phone SupportExpert
CrispExpert
Email SupportExpert
ZendeskExpert
Technical SupportAdvanced
Ticket ManagementIntermediate
Live Chat SupportBeginner

Data & Analytics

Excel (Advanced)Expert
Google Sheets (Advanced)Expert

Design & Creative

CanvaAdvanced
CapCutAdvanced

Finance & Accounting

Accounts Payable/ReceivableExpert

Sales & Business Development

NegotiationExpert
B2B SalesExpert
B2C SalesExpert
Sales PresentationsExpert
Cold CallingIntermediate

Work Experience

Account Receivable Specialist / Collections

Restoration

Oct 2023 - Present

Key Achievements:

Reaching out to Out-Of-Pocket customers to collect payment. Following up with insurance carries for claim statues and payments Documenting all updates in our Client Management Software Getting card details for payments Contact DQ customers daily via SMS, Email, and outbound calls. Collecting data on the reason why they went DQ. Offer Payment Arrangements Negotiate with the customer to make a payment. Communicate with Insurance Company and Adjuster to negotiate payment terms

Sales Executive

Maclean Financial

May 2023 - Feb 2023

Key Achievements:

Outbound Sales B2B Specialized in sourcing finance for construction equipment, machinery, vehicles and trucks. Offer sharp rates. Get the asset, value, purchase timeframe, loan term, new or used, how old, make and model. All business insurance. Send quotes.

Sales Executive

At&t

Apr 2022 - Feb 2023

Key Achievements:

Outbound Sales B2B Offer Internet to Businesses from Fiber to Dedicated Offer Phones (VOIP), Cyber Security, and Mobility Process Order Make sure details are correct for installation

Tech Expert

T-Mobile

Mar 2020 - Apr 2022

Key Achievements:

Do troubleshooting and process replacement. Provide customers’ billing information. Process payment and payment arrangement. Inform customers about the promotion and process the upgrade. Sales

Collection Specialist

Synchrony Bank And Barclays

Apr 2017 - Feb 2020

Key Achievements:

Helping customers via phone, inbound and outbound Educate the customer on the said concern. Help customers, with how they can solve or pay their debt. Provide customers’ billing information. Process payment and payment arrangement. Negotiate with payment terms Keeping accurate records and collection activity in Microsoft Dynamics 365 Monitoring accounts to identify overdue payments Investigate historical data for each debt or bill Update account status records and collection efforts

Customer Service Representative

Amazon

Oct 2016 - Mar 2017

Key Achievements:

Communicate directly with customers via phone. Handled inquiries regarding the said concern Troubleshooting Update Data Profile Billing | Services Create annotation for the customer’s request on the account. Provide customers with customer care using updated procedures created by the company. Investigate and resolved service issues and/or product problems.

Quick Stats

Age31 years
English LevelFluent
ID VerificationVerified
Portfolio
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