Quality Assurance and Operations LeaderQuality Assurance and Operations Leader

10+ years of experience in Quality Assurance, Operations Management, Process Improvement, and Technical Support. Led Quality Assurance programs supporting more than 200 FTE across multiple business units, improving compliance and customer experience outcomes Developed 20+ SOPs and process documentation that standardized workflows across multiple teams. Conducted 200+ QA audits monthly, identifying performance gaps that contributed to improvements in quality scores and operational compliance. Aut... See more