Finance VAFinance VA

Key Achievements:

Successfully processed payroll for 20–25 employees using Wagepoint 2.0, ensuring accurate calculations, verified timesheets, and timely payroll processing. Prepared and issued client invoices through Xero in compliance with client contracts, billing requirements, and standard operating procedures. Improved payroll and billing accuracy by reviewing daily employee time records in Cranebase CRM and identifying discrepancies before processing. Organized and maintained financial documents, receipts, and invoices to support bank reconciliations, audits, and accurate recordkeeping. Coordinated tax payments and maintained supporting records to ensure timely submissions and compliance with payment requirements. Processed vendor and client payments through Plooto, ensuring accurate transaction recording and proper payment documentation. Managed accounts receivable and accounts payable, monitored outstanding balances, and followed up on overdue invoices to support timely collections and payments. Monitored the shared Outlook inbox and handled calls through Dialpad to address urgent concerns, resolve discrepancies, and maintain effective communication with clients and employees. Supported employee onboarding and administration by maintaining personnel records and entering employee information into time-tracking and payroll systems.

Key Achievements:

Maintained accurate financial records by recording daily transactions and posting journal entries in QuickBooks Desktop. Improved data accuracy by transferring deposit information from AppFolio to QuickBooks and verifying entries for discrepancies. Recorded intercompany transactions and property-related expenses to support accurate financial reporting for real estate and rental operations. Managed accounts receivable and accounts payable transactions, ensuring proper recording and tracking of financial activities. Prepared and processed tenant and owner utility billings, including water, sewer, and trash charges, using QuickBooks and AppFolio. Processed bulk water bills and allocated charges to tenants through AppFolio to support timely and accurate billing. Maintained updated monthly and annual Airbnb booking records and pricing information to support accurate rate monitoring and revenue tracking. Developed and maintained Google Sheets trackers to monitor bills, track payment status, and facilitate timely follow-ups. Supported efficient property accounting operations by maintaining organized financial documentation and identifying discrepancies in transaction records.

Key Achievements:

Taught English to students across different age groups. • Monitored student progress and supported continued language development. • Built positive relationships with students and maintained an encouraging learning environment.

Key Achievements:

Responded to employee inquiries and coordinated proximity-card and ID issuance. • Managed boardroom reservations, prepared meeting rooms, and produced monthly boardroom inventory reports. • Coordinated car-shuttle requests, monitored two shuttles, and prepared daily, weekly, monthly, and annual reports. • Recorded and tracked document transmittals between Davao, Manila, and internal sites, notifying recipients by email or phone. • Handled inter-site, inbound, outbound, and hotline calls; logged deliveries and notified recipients. • Managed helpdesk tickets from request through closure, assisted the Admin Officer, and monitored the pantry concessionaire.

Key Achievements:

Resolved customer complaints, billing concerns, and general inquiries professionally and courteously. • Diagnosed service issues, explained solutions, and configured devices or software to restore service functionality. • Managed escalated cases by email or phone based on urgency, recommending solutions and supporting customer retention.

Key Achievements:

Reviewed provisioning orders and checked order details for approval or rejection. • Coordinated with order managers and local exchange carriers to resolve queries and complete orders on high bandwidth on time. • Followed up with relevant departments by email and phone to meet contractual deadlines while protecting confidential information.

Key Achievements:

Handled domestic and international flight, hotel, car, attraction, service, and package reservations for US, UK, and Ireland markets. • Resolved escalated customer concerns and supported retention through active listening, problem-solving, and appropriate recommendations. • Assisted team leads with floor support and coaching for new employees; supported training quality assurance and trainee coaching. • Reviewed processed travel tickets to identify errors and help minimize losses caused by incorrect procedures.

Key Achievements:

Maintained books of accounts using manual records and automated accounting systems. • Prepared daily transaction and sales reports, plus monthly, quarterly, and annual income, expense, cash-flow, and inventory summaries. • Checked incoming and outgoing warehouse items and made outbound calls for client bank verifications.

Key Achievements:

Prepared payroll and maintained books of accounts using an automated accounting system. • Supervised five full-time employees and handled warehouse-related responsibilities. • Supported inbound and outbound telemarketing and maintained relationships with existing customers.

Key Achievements:

• Prepared payroll and inventory reports and maintained books of accounts. • Handled accounts payable and supervised 10 full-time employees.

Key Achievements:

• Prepared legal and confidential documents. • Assisted with public meetings, project proposals, fund requests, general inquiries, assemblies, and conventions.