Customer Service SpecialistCustomer Service Specialist

I have over 13 years of customer service experience in the BPO industry, where I've worked as a Customer Service Specialist, Subject Matter Expert, and a Team Leader. Throughout my career, I've developed strong communication, problem-solving, and multitasking skills while supporting customers through phone, chat, and email. In my recent role, I lead a team, handle escalations, and help ensure a high standard of service.