Customer Service Representative, Healthcare Provider SupportCustomer Service Representative, Healthcare Provider Support
Lois
$800
per month
($5/hour)
Profile Description
I am a dedicated Customer Support and Healthcare Advocate with a strong background in providing end-to-end customer care across healthcare and telecommunications accounts. Throughout my career at Concentrix and Teleperformance, I have developed expertise in: • Healthcare & Benefits Advocacy: Assisting providers through health plan coverage, eligibility, benefits verification, claims status, and appeals status. • Customer & Technical Support: Resolving billing concerns, managing service plan ...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Sales & Business Development
Specialized Skills
Virtual Assistance & Admin
Work Experience
Chat Support Representative
Concentrix PH
Aug 2022 - Jan 2023
Key Achievements:
Provided real-time chat support to customers regarding account inquiries, subscription management, and service-related concerns. Guided users step-by-step through technical troubleshooting, password resets, and account processes while delivering accurate information. Maintained efficient written communication and resolved user issues professionally while adhering to quality standards.
Healthcare Provider Support
Concentrix PH
Nov 2021 - Jul 2022
Key Achievements:
•Assisted healthcare providers with member account inquiries, health plan coverage, benefits, claim status, and appeals. Reviewed member eligibility and coverage information, handled general provider inquiries, and provided accurate guidance regarding claims and account-related concerns while maintaining confidentiality and professional communication.
Customer Service Representative
Teleperformance PH
May 2019 - Oct 2021
Key Achievements:
Provided customer support for a U.S. telecommunications account, handling inquiries related to billing, payments, account management, service plans, and device upgrades. Assisted customers with plan changes, past-due accounts, and various account-related concerns while providing accurate information and effective resolutions.