Leonusto

E-commerce Operations Virtual Assistant

Leonusto

1,000/mo
Magalang, Pampanga, Philippines
Looking for Full-time
8 hours/day
Availability: Asia timezone

Profile Description

Results-driven professional with over 10 years of experience in Quality Assurance, Back-Office Operations, Data Entry and Analysis, Customer Service, E-commerce Support, and Order Fulfillment. Experienced in quality reviews, data verification, billing and fulfillment audits, dispute resolution, business investigations, and process improvement, with a strong focus on accuracy, compliance, productivity, and customer satisfaction. Skilled in Microsoft Office, Salesforce/CRM systems, e-commerce plat...

Top Skills

Calendly · <1 yearCoaching & Mentoring · <1 yearData Entry · <1 yearDropshipping · <1 yearEmail Management · <1 year

Skills & Expertise

Customer Success

Live Chat SupportBeginner
Phone SupportBeginner
Email SupportBeginner
ZendeskBeginner
FreshdeskBeginner
LiveChatBeginner

Data & Analytics

Excel (Advanced)Beginner
Google Sheets (Advanced)Beginner
Power BIBeginner

E-commerce & Marketplace

ShopifyBeginner
Facebook MarketplaceBeginner
Order ProcessingBeginner
Order FulfillmentBeginner
DropshippingBeginner

Human Resources

RecruitmentBeginner

Real Estate Operations

MLS ManagementBeginner
Review & Reputation ManagementBeginner

Specialized Skills

OnboardingBeginner
Performance ManagementBeginner
Language TeachingBeginner
Coaching & MentoringBeginner

Virtual Assistance & Admin

Data EntryBeginner
Research & Information GatheringBeginner
Email ManagementBeginner
CalendlyBeginner
Monday.comBeginner

Work Experience

E-commerce Support/Specialist

Shopify

Apr 2020 - Jul 2026

Key Achievements:

E-commerce Support & Order Management Email Support

ZendeskShopifyFreshdeskEmail SupportOrder ProcessingOrder FulfillmentData Entry

Quick Stats

Age43 years
English LevelFluent
ID VerificationNot verified

Education

Bachelor's Degree

Saint Louis University

2000 - 2005