E-commerce(product listing, resourcing) | Email and Calendar

Leonard

ID Verified
650/mo
Urdaneta, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Freelance (Part-Time / Gig, October 2024 – Present) Role: E-Commerce Virtual Assistant & Content Creator Key Responsibilities: Conduct product research and sourcing, product listings (Using Claude, Gemini, and ChatGPT), data entry, SEO, online research, and email management. Utilizes AI tools for ad image creation, image-to-video generation, and AI video automation. Ninja Global Inc., Pampanga Role: Support Technician I (May 2022 – Present) Key Responsibilities: Handles and resolves 30+ daily e...

Top Skills

Salesforce · 6 yearsFacebook Marketplace · 2 yearsProduct Listing Optimization · 2 yearsShopify · 2 yearsAmazon FBA · 1 year

Skills & Expertise

AI & Automation

SoraBeginner
VeoBeginner

E-commerce & Marketplace

ShopifyIntermediate
Facebook MarketplaceIntermediate
Product Listing OptimizationIntermediate
Amazon FBAIntermediate
eBayIntermediate
TikTok ShopIntermediate
Inventory ManagementBeginner
Marketplace SEOBeginner
DropshippingBeginner

Marketing & Growth

SEO (Technical & Content)Beginner

Sales & Business Development

SalesforceExpert

Virtual Assistance & Admin

Email ManagementBeginner
Data EntryBeginner
Calendar ManagementBeginner
Document ManagementBeginner

Work Experience

E-Commerce Virtual Assistant & Content Creator

Freelance

Oct 2024 - Present

Key Achievements:

Conducts product research and sourcing, product listings, data entry, SEO, online research, and email management. Utilizes AI tools for ad image creation, image-to-video generation, and AI video automation

Support Technician

Ninja Global Inc.

May 2022 - Present

Key Achievements:

Handles and resolves 30+ daily email tickets with high accuracy and empathy. Guides customers through hardware and software troubleshooting for Framework laptops and desktops, performs Tier 2 tasks, and collaborates with internal teams on escalations.

Consultant – Technical and Billing

Sutherland Global Inc.

Nov 2021 - Apr 2022

Key Achievements:

Managed customer inquiries and account-related issues regarding billing and connectivity via email and chat.

Salesforce

Associate IT Helpdesk

Sutherland Global Inc.

Dec 2016 - Oct 2021

Key Achievements:

Delivered Tier 1 and Tier 2 support for virus and spyware removal, handling sales, refunds, and backend support across voice, chat, and remote channels.

Salesforce

Quick Stats

Age43 years
English LevelConversational
ID VerificationVerified
Portfolio
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Certifications

Canva design basics for beginners
Google forms with Google Sheets Spreadsheet
Data Entry

Education

Bachelor's Degree

Colegio de Dagupan

2000 - 2005