Customer Support CoordinatorCustomer Support Coordinator
Leo
$1,500
per month
($9/hour)
Profile Description
Customer service and technical support professional with 5+ years of experience in customer relations, troubleshooting, technician scheduling, service coordination, account management, and team leadership. Skilled in handling customer inquiries, coordinating service requests, maintaining accurate records, and providing efficient administrative support. Adaptable, detail-oriented, and committed to delivering quality service and ensuring customer satisfaction.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Work Experience
CUSTOMER SERVICE ASSOCIATE – TECHNICIAN SCHEDULING
Accenture
Feb 2026 - Present
Key Achievements:
• Schedule and coordinate technician appointments based on customer needs, availability, location, and service requirements. • Manage appointment changes and rescheduling while maintaining accurate customer, account, and service information. • Handle customer inquiries and service requests through professional and clear communication. • Document customer interactions, appointment details, and service updates accurately in company systems
TEAM LEADER
VXI Global Holdings Inc
Aug 2022 - Jan 2026
Key Achievements:
• Led and supported customer service representatives in achieving quality, productivity, and customer satisfaction goals. • Monitored team performance and service metrics to identify improvement opportunities and support operational efficiency. • Provided coaching, feedback, and day-to-day guidance to help team members improve performance. • Handled escalated customer conc
TECHNICAL SUPPORT REPRESENTATIVE
VXI Global Holdings Inc
Sep 2021 - Aug 2022
Key Achievements:
• Provided technical and customer support through phone, email, and chat for hardware, software, network, and connectivity issues. • Diagnosed customer concerns and provided clear, step-by-step troubleshooting assistance. • Maintained accurate customer records, case notes, troubleshooting details, and resolutions in support systems. • Managed multiple customer concerns in a high-volume environment while meeting productivity and quality standards