Virtual Assistant and Customer Support Professional

Lennett

700/mo
Pretoria, South Africa
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Detail-oriented Customer Service Professional and Virtual Assistant with over four years of experience supporting clients through customer service, administrative assistance, data entry, and sales support. Experienced in handling inbound and outbound communications, managing CRM systems, capturing and maintaining accurate client records, and supporting teams in remote environments. Proven ability to deliver excellent customer experiences, resolve issues quickly, and maintain strong client relati...

Top Skills

Email Support · 6 yearsLiveChat · 6 yearsPhone Support · 6 yearsCalendar Management · 5 yearsData Entry · 5 years

Skills & Expertise

Virtual Assistance & Admin

Calendar ManagementExpert
Email ManagementExpert
Document ManagementExpert
Data EntryExpert
Travel PlanningAdvanced
Meeting CoordinationAdvanced
CalendlyAdvanced
Personal Assistant ServicesIntermediate
Research & Information GatheringIntermediate
Monday.comIntermediate
AsanaIntermediate
TrelloIntermediate
Executive Assistant ServicesBeginner

AI & Automation

Computer VisionAdvanced
AI Agent DevelopmentIntermediate

Customer Success

Email SupportExpert
Phone SupportExpert
LiveChatExpert
Live Chat SupportExpert
Ticket ManagementExpert
FreshdeskExpert
Social Media SupportAdvanced
Lead ManagementAdvanced
ZendeskAdvanced
Video SupportAdvanced
Technical SupportIntermediate

Sales & Business Development

B2B SalesAdvanced
B2C SalesAdvanced
Warm Outreach & Appointment SettingAdvanced
PipedriveAdvanced
Sales PresentationsIntermediate
SalesforceIntermediate
Zoho CRMIntermediate
Apollo.ioIntermediate

Specialized Skills

Curriculum DevelopmentAdvanced
Online Course CreationAdvanced
Language TeachingIntermediate
Coaching & MentoringIntermediate
OnboardingIntermediate
Compensation & BenefitsIntermediate

Work Experience

Neighborhood Consultant

Eyecare Cosmetics

Feb 2024 - Jan 2026

Key Achievements:

Delivered customer service and sales support by assisting customers with product information, processing orders, and maintaining customer relationships. Helped grow customer base through excellent service and product knowledge.

Data EntryCalendar ManagementEmail ManagementMonday.comLive Chat SupportVideo SupportSocial Media SupportLiveChatFreshdeskLead ManagementB2C SalesPipedriveSales Presentations

Quick Stats

Age30 years
English LevelFluent
ID VerificationNot verified