Cybersecurity, Technical Support, associate devops engineer.Cybersecurity, Technical Support, associate devops engineer.
Ulexis
$2,000
per month
($11/hour)
Profile Description
IT professional with nearly 5 years of technical support experience at Trend Micro, specializing in cybersecurity, technical troubleshooting, customer support, and remote assistance. Skilled in resolving software and device issues, explaining technical solutions to non-technical users, and providing excellent customer service through phone, email, and chat. Knowledgeable in IT security, SIEM, EDR, cloud technologies, and IT infrastructure, with a strong willingness to learn new technologies. See...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Work Experience
Associate DevOps Engineer
Trend Micro Inc.
Jun 2022 - Feb 2025
Key Achievements:
**Key Achievements – Trend Micro** - Consistently met required performance metrics while providing technical support to customers through phone, email, and chat. - Recognized as a **Fast Learner of the Year** for demonstrating adaptability and quickly learning new tools, processes, and technical skills. - Achieved **Hive Expert** status by developing strong product knowledge and technical troubleshooting capabilities. - Participated in the **Tech Camp Committee**, contributing to team collaboration, knowledge sharing, and learning initiatives. - Co-presented a technical knowledge-sharing session on **“How Titanium’s Multi-Layer of Protection Works,”** helping explain cybersecurity features and product protection to colleagues. - Gained hands-on experience in troubleshooting software installation issues, removing unwanted applications and security threats, and assisting customers through remote support sessions. - Developed and contributed to **Level 3 (L3) technical documentation** to support troubleshooting processes and knowledge sharing. - Demonstrated initiative in continuous learning and professional development while preparing for the **Hive Lead Assessment**.