Virtual Assistant | Admin & Client Support | Social MediaVirtual Assistant | Admin & Client Support | Social Media
Holley
ID Verified$600
per month
($3/hour)
Profile Description
I’m a remote virtual assistant with experience in customer service and admin support. I spent two years handling inbound support calls, orders, payments, and complaints at a BPO, then three years in admin support at a managed service provider doing billing, invoicing, license renewals, and Excel reports. Most recently I did client intake for an estate planning law firm, so I’m used to handling sensitive information with care. I’m comfortable working across time zones. I’m reliable, detail orient...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
AI & Automation
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Specialized Skills
Virtual Assistance & Admin
Work Experience
Owner & Digital Product Seller
Etsy
Dec 2024 - Present
Key Achievements:
Manage an online Etsy shop specializing in customized cake toppers, party decorations, and other digital products. Design, edit, and produce high quality digital templates for birthdays and special occasions. Handle all aspects of the business including product creation, customer communication, order fulfillment, and marketing. Utilize creative software and digital tools to ensure visually appealing and customer friendly designs.
Drafting Specialist
MyOutdesk
May 2026 - Aug 2026
Key Achievements:
Supported an estate planning law firm by collecting and organizing client intake information for wills and trusts. Gathered and recorded family, business, real property, bank accounts, life insurance, and retirement details to prepare accurate estate planning documentation. Communicated with clients to verify information and ensure completeness and accuracy of intake records. Maintained strict confidentiality when handling sensitive client, financial, and family information.
Admin Support
CrimsonIT
May 2023 - May 2026
Key Achievements:
Managed billing and invoicing processes, ensuring accurate and timely account renewals for clients. Administered Microsoft and Adobe license renewals, maintaining compliance with vendor requirements. Generated detailed reports using Microsoft Excel to support business operations and ensure data accuracy. Maintained organized client records and supported efficient client account management using CRM software.
ESL Teacher
Private Class
Dec 2022 - Apr 2026
Key Achievements:
I specialize in helping students of all ages improve their English speaking, listening, reading, and writing skills through engaging and personalized lessons. What I Do: Design and deliver interactive lessons that focus on speaking, listening, reading, and writing. Use games, role-plays, multimedia tools, and real-life scenarios to make learning enjoyable and practical. Assess students' strengths and areas for growth to create personalized learning plans. Provide consistent feedback and correction in a supportive, encouraging way.
Customer Service Representative
iQor
Oct 2021 - Oct 2023
Key Achievements:
Answered inbound customer support calls Processed orders, payments, and account requests Resolved customer complaints and followed up on concerns Kept accurate records of each customer interaction