CSR, HR and Admin AssistantCSR, HR and Admin Assistant

Job Responsibilities:

- Managed data entry, spreadsheets, filing systems, and office records while maintaining confidentiality. - Conducted applicant pre-screening, responded via Pancake and Facebook, scheduled interviews/orientations, and assisted with onboarding documentation. Supported company events and team activities, coordinating logistics and venue arrangements. - Processed utility payments (electricity, water,... more...

Job Responsibilities:

- Managing data entry, spreadsheets, record keeping, and filing systems; maintaining inventory; handling confidential information discreetly. - Communicates management updates in meetings, maintains staff records, and coordinates recognition activities like birthdays and awards. - Transferring data from logistics partners like J&T, Flash, and Ninja Van to our warehouse system ensures accurate trac... more...

Job Responsibilities:

Lead a team of five customer care specialists to meet performance targets. Trained new team members on the responsibilities of a customer care specialist, as well as the office's rules and policies. Collaborated with cross-functional teams to efficiently analyze and resolve complex customer issues

Job Responsibilities:

- Utilizing customer relationship management (CRM) software to track and document customer interactions. - Provide customers with detailed information on product, usage, and benefits to support informed purchasing decisions. - Manage and process customer orders, including data entry, shipments, payments, and tracking. Follow up to ensure satisfaction and meet service expectations.

Job Responsibilities:

- Respond promptly and professionally to customer inquiries via phone and social media. - Ensure efficient order processing by providing timely updates on order status, tracking, and delivery estimates. - Create a seamless experience to enhance customer loyalty and encourage repeat purchases.