Virtual Assistant I Appointment Setter I Admin SupportVirtual Assistant I Appointment Setter I Admin Support

Key Achievements:

**Serenity Spa and Facials – Appointment Setter / Telemarketer** **Locations Served:** Burlington, St. Catharines, Regina, and Vancouver, Canada **Key Responsibilities:** - Made outbound calls to potential clients in Burlington, St. Catharines, Regina, and Vancouver to promote spa treatments, facial services, and available beauty packages. - Introduced spa services, explained treatment benefits, and provided information about available appointments and promotions. - Identified customer interests and needs to recommend relevant facial treatments and spa services. - Persuaded interested prospects to book appointments by highlighting the benefits of professional skincare and spa treatments. - Scheduled appointments, confirmed booking details, and maintained accurate customer information. - Followed up with potential clients to encourage bookings, answer questions, and increase customer engagement. - Handled objections and customer concerns professionally by using active listening, rapport-building, and effective communication techniques. - Responded to inquiries regarding services, promotions, scheduling, and general spa information. - Recorded call outcomes, customer responses, and follow-up activities in the designated system. - Maintained a friendly, professional, and customer-focused approach while representing the spa over the phone. - Worked toward daily outbound calling targets and appointment-setting goals to support customer acquisition and business growth. **Key Skills:** Cold Calling, Appointment Setting, Lead Generation, Customer Service, Sales Communication, Objection Handling, Follow-Up, Booking Coordination, and Customer Relationship Management.

Key Achievements:

**Parkwest Services – Customer Service Associate (Financial Institution)** **Key Responsibilities:** - Handled inbound and outbound calls to assist customers with personal loan inquiries, application requirements, and financial service options. - Explained loan products, eligibility criteria, application procedures, and repayment terms clearly to prospective customers. - Identified customer needs and provided appropriate information to help them understand available financial solutions. - Assisted customers with application-related questions and guided them through the next steps in the loan application process. - Conducted follow-ups with interested prospects to provide updates, answer questions, and encourage completion of applications. - Addressed customer concerns, handled objections, and resolved service-related issues professionally and courteously. - Verified customer information and maintained accurate records of inquiries, interactions, and application status in the company's system. - Built rapport with customers through active listening, clear communication, and a customer-focused approach. - Followed company policies, data privacy requirements, and applicable financial services procedures when handling customer information. - Worked toward performance targets related to call productivity, customer satisfaction, lead conversion, and service quality. - Coordinated with relevant departments when customer concerns required additional assistance or escalation. **Key Skills:** Customer Service, Financial Services Support, Personal Loan Assistance, Inbound and Outbound Calling, Lead Follow-Up, Objection Handling, Customer Relationship Management, Data Accuracy, Communication, and Problem-Solving.

Key Achievements:

**Appointment Setter – Home Improvement and Solar Campaigns (California and Florida)** **Key Responsibilities:** - Made outbound cold calls to homeowners in California and Florida to introduce home improvement, roofing, and solar energy services. - Engaged potential customers, explained service benefits, and identified homeowners interested in upgrading their properties or exploring solar energy solutions. - Asked qualifying questions to determine customer interest, property ownership, project needs, and eligibility for a consultation. - Scheduled appointments for qualified homeowners to speak with sales representatives or arrange consultations. - Handled objections such as lack of interest, pricing concerns, and requests to call back using professional communication and persuasive techniques. - Built rapport with prospects, actively listened to their concerns, and maintained a positive customer experience throughout each call. - Followed up with interested leads to confirm appointments, improve attendance, and keep prospects engaged. - Recorded call outcomes, customer information, appointment details, and follow-up schedules in the CRM or designated tracking system. - Maintained a consistent outbound calling routine while working toward daily call targets and appointment-setting goals. - Coordinated with the sales team to provide accurate lead information and ensure a smooth transition from initial contact to consultation. - Followed campaign guidelines, customer privacy requirements, and applicable telemarketing regulations. **Key Skills:** Cold Calling, Appointment Setting, Lead Qualification, Solar Sales Prospecting, Home Improvement Lead Generation, Objection Handling, CRM Management, Follow-Up, Communication, and Time Management.

Key Achievements:

**OneHalf Staffing Solutions – Administrative Support, Data Entry, and Freight Logistics** **Key Responsibilities:** - Provided administrative support by organizing documents, updating records, managing files, and assisting with daily office operations. - Entered, reviewed, and maintained accurate data in company databases, spreadsheets, and internal systems. - Processed freight and shipment information, including shipment details, delivery schedules, tracking numbers, and transportation records. - Coordinated with clients, carriers, drivers, and internal teams to obtain shipment updates and ensure timely communication. - Monitored shipment status and followed up on delays, delivery changes, and other logistics-related concerns. - Prepared and updated shipping documents, reports, invoices, and other relevant logistics paperwork. - Verified shipment information, customer details, and delivery records to minimize data-entry errors. - Responded to inquiries regarding shipment status, delivery schedules, and documentation requirements. - Maintained organized digital files and ensured records were updated and accessible when needed. - Assisted with scheduling, email correspondence, follow-ups, and other administrative tasks to support efficient business operations. - Reported discrepancies and escalated shipment or documentation issues to the appropriate team for resolution. - Maintained confidentiality, accuracy, and attention to detail while meeting productivity deadlines. **Key Skills:** Administrative Support, Data Entry, Freight Coordination, Shipment Tracking, Documentation, Record Management, Email Communication, Attention to Detail, Time Management, and Problem-Solving.

Key Achievements:

**Sutherland Global Services – Technical Support and Customer Service Representative** **Key Responsibilities:** - Assisted customers with technical issues, troubleshooting, and step-by-step guidance to resolve product or service-related concerns. - Handled inbound and outbound calls to address customer inquiries, complaints, billing questions, and account-related issues. - Provided accurate information about products, services, policies, and procedures while maintaining a professional and customer-focused approach. - Diagnosed technical problems, identified possible solutions, and escalated complex issues to the appropriate support team when necessary. - Documented customer interactions, troubleshooting steps, and resolutions in the company’s system. - Demonstrated active listening, empathy, and effective communication when handling difficult customers and resolving complaints. - Followed company procedures, quality standards, and data privacy guidelines while ensuring customer satisfaction. - Managed multiple customer concerns efficiently while meeting productivity, call-handling, and customer service performance targets.

Key Achievements:

**Telemarketer – Diabetic Test Kits and Medical Supplies** **Key Responsibilities:** - Made outbound calls to potential and existing customers to introduce and offer diabetic testing kits and diabetes-related medical supplies. - Explained product features, benefits, availability, and ordering procedures to customers. - Identified customer needs and helped determine suitable testing supplies based on their stated requirements. - Answered inquiries regarding product usage, order processing, delivery, and account information within the scope of the role. - Followed up with interested customers to encourage purchases, confirm orders, and maintain positive customer relationships. - Handled objections professionally and addressed customer concerns to support sales conversions. - Verified customer and order information to ensure accurate processing and documentation. - Updated customer records, call outcomes, and follow-up activities in the appropriate system or CRM. - Maintained a professional and courteous approach while following company policies, privacy requirements, and applicable guidelines for medical product sales. - Worked toward daily call targets, sales goals, and customer service standards.