Customer SupportCustomer Support
LYKA
$400
per month
($2/hour)
Profile Description
Hi, I’m Lyka M. Lacoste! I’m a Customer Service Professional with 3 years of experience helping customers find solutions, resolve concerns, and enjoy positive support experiences. I specialize in chat-based customer service, handling product and service inquiries, billing concerns, orders, and shipping issues with professionalism and efficiency. I’m a clear communicator, active listener, and reliable problem-solver. I remain calm and empathetic when handling challenging concerns and focus on p...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Content & Writing
Data & Analytics
E-commerce & Marketplace
Sales & Business Development
Virtual Assistance & Admin
Work Experience
Chat Support
Private client
Mar 2026 - Present
Key Achievements:
I have 3 years of experience as a Chat Support Representative, providing customer assistance through live chat and online platforms. My responsibilities included: - Responding promptly and professionally to customer inquiries and concerns. - Assisting customers with product and service information, orders, billing, refunds, and shipping-related issues. - Resolving customer complaints and providing effective solutions. - Handling multiple chat conversations while maintaining accuracy and efficiency. - Processing customer requests and following company policies and procedures. - Maintaining a positive customer experience through clear communication, active listening, and empathy. - Escalating complex issues when necessary. - Building strong customer relationships and ensuring customer satisfaction. Tools Used: Zendesk, Gorgias, Shopify, Trello, and Slack. My goal was to provide reliable, efficient, and customer-focused support while ensuring every customer felt heard, valued, and assisted.
Customer Support
Jersey D'or
Jan 2025 - Feb 2026
Key Achievements:
I have 3 years of experience as a Chat Support Representative, providing customer assistance through live chat and online platforms. My responsibilities included: - Responding promptly and professionally to customer inquiries and concerns. - Assisting customers with product and service information, orders, billing, refunds, and shipping-related issues. - Resolving customer complaints and providing effective solutions. - Handling multiple chat conversations while maintaining accuracy and efficiency. - Processing customer requests and following company policies and procedures. - Maintaining a positive customer experience through clear communication, active listening, and empathy. - Escalating complex issues when necessary. - Building strong customer relationships and ensuring customer satisfaction. Tools Used: Zendesk, Gorgias, Shopify, Trello, and Slack. My goal was to provide reliable, efficient, and customer-focused support while ensuring every customer felt heard, valued, and assisted.
Quick Stats
Education
Bachelor's Degree
Bulacan State University
2018 - 2022