Virtual AssistantVirtual Assistant
Kimberly
$800
per month
($5/hour)
Profile Description
esults-driven Sales & Customer Service Professional with 7+ years of combined BPO, sales, and client support experience, including remote-ready service for global clients. Proven expertise in outbound lead generation, B2B/B2C prospecting, appointment setting, and end-to-end customer care with a consistent record of meeting and exceeding sales quotas, boosting satisfaction, and building lasting client relationships. Skilled in CRM management, cold calling, objection handling, and clear cross-cult...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Sales & Business Development
Customer Success
Work Experience
Customer Service Associate
Amazon Global
Mar 2025 - Sep 2026
Key Achievements:
Inbound calls & live chat; resolved order, refund, delivery & product issues; maintained high CSAT scores through empathetic, accurate support
Sales Development Representative
Full Potential Solutions
Jan 2022 - Feb 2025
Key Achievements:
High-volume outbound calls to businesses; qualified leads, scheduled appointments for sales team; closed direct deals; updated CRM daily; built relationships driving repeat business & referrals; consistently hit monthly sales targets.
Customer Service / Sales Associate
Sutherland Global Services
Jul 2018 - Dec 2021
Key Achievements:
Managed inbound inquiries; identified upsell/cross-sell opportunities to grow revenue; resolved concerns with solution-focused approach