Customer Service Representative/Sales Development RepresentaCustomer Service Representative/Sales Development Representa
moses
ID Verified$500
per month
($3/hour)
Profile Description
Results-driven sales and customer service professional with over 6 years of experience in retail sales, telesales, customer support, lead generation, CRM, and business development. Skilled in handling customer inquiries, resolving complaints, generating leads, achieving sales targets, and building strong customer relationships. I am a reliable, adaptable, and self-motivated professional with excellent communication and problem-solving skills, ready to contribute to a high-performing team.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Sales & Business Development
Real Estate Operations
Virtual Assistance & Admin
Work Experience
Sales Reprisentative
Oasis outsourcing
Mar 2026 - Jul 2026
Key Achievements:
Consistently worked toward and achieved monthly sales targets through effective inbound and outbound calling. Successfully converted customer inquiries into bookings for hotel rooms and vacation packages. Increased sales opportunities through upselling and cross-selling suitable travel packages and promotions. Built positive customer relationships through professional communication and timely follow-ups. Effectively handled customer objections and provided suitable solutions, helping improve sales conversions. Maintained accurate customer information and follow-up activities using CRM systems. Contributed to team sales goals by maintaining a strong focus on customer needs and closing opportunities.
Shop Manager
Just On Time Communication LTD
Oct 2024 - Feb 2026
Key Achievements:
Successfully supervised daily shop operations while maintaining high standards of customer service. Led and motivated sales staff to achieve individual and store sales targets. Improved customer satisfaction by resolving complaints and providing suitable product solutions. Increased sales opportunities through effective upselling and cross-selling of products and accessories. Maintained accurate inventory records and helped reduce stock shortages and discrepancies. Improved product presentation through organized and attractive store displays. Built strong relationships with repeat customers, helping encourage customer loyalty and referrals. Ensured proper cash handling, sales recording, stock control, and end-of-day reconciliation. Helped minimize losses by enforcing store security and stock-control procedures. Trained and supported new staff in customer service, product knowledge, and sales techniques.
Sales Manager
Harry Mobiles Kenya
Mar 2022 - Aug 2023
Key Achievements:
Consistently drove sales performance by setting daily and monthly sales targets for the team. Increased sales opportunities through effective product demonstrations, upselling, and cross-selling. Built and maintained strong customer relationships, encouraging repeat business and referrals. Supervised and motivated sales staff to improve productivity and achieve store targets. Improved product knowledge among sales staff, enabling better customer recommendations and higher conversion rates. Monitored market trends, customer preferences, and competitor pricing to support sales strategies. Assisted customers in selecting suitable mobile phones, accessories, and related products based on their needs and budget. Managed stock levels and coordinated with the team to ensure popular products were available for customers. Handled customer complaints professionally and resolved issues to maintain customer satisfaction. Supported daily store operations, including sales reporting, stock control, merchandising, and cash-handling procedures.