Customer Support Associate, Chat Support and VACustomer Support Associate, Chat Support and VA

PROFESSIONAL SUMMARY Customer-focused BPO professional with 8 years of experience in voice and chat support, handling customer inquiries, billing and payment concerns, collections, troubleshooting, and account-related issues. Skilled in verbal and written communication, problem-solving, de-escalation, and providing accurate and timely resolutions. Adaptable, detail-oriented, and committed to delivering excellent customer experiences while maintaining professionalism and following company polici... See more