Virtual Assistant, Sales Coordinatior, Customer Service RepVirtual Assistant, Sales Coordinatior, Customer Service Rep
Kiel
ID Verified$800
per month
($5/hour)
Profile Description
Results-driven Virtual Assistant and Customer Support Professional with 3+ years of experience in customer service, sales support, business formation, and administrative coordination. Skilled in managing emails, handling customer inquiries, preparing quotes and invoices, tracking payments, maintaining CRM records, and coordinating orders. Proficient in tools such as QuickBooks, GoHighLevel, ChatGPT, Gemini, and other productivity platforms. Highly organized, detail-oriented, adaptable, and commi...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Finance & Accounting
Marketing & Growth
Sales & Business Development
Virtual Assistance & Admin
Work Experience
Virtual Assistant / Sales Coordinator
J.Dubs Metalworks
Jul 2026 -
Key Achievements:
• Managed customer inquiries, order updates, and follow-ups through CRM platforms • Prepared quotes, invoices, and payment records using QuickBooks and CRM systems; followed up on unpaid invoices. • Coordinated order processing and production scheduling, confirming requirements before job release. • Updated job details and workflow stages; maintained accurate CRM documentation. • Worked with design and production teams to secure approvals and prevent delays. • Coordinated shipping updates, tracking information, and order completion.
Business Formation Specialist & Customer Care Support
ECE Contact Centers (ECE)
Jan 2025 - Jul 2026
Key Achievements:
• Assisted clients with business formation applications, filings, and registration requirements. • Provided quotes and pricing information, reviewed documents for accuracy and completeness. • Resolved filing and compliance concerns while managing multiple cases in a fast-paced environment. • Used Rovo, ChatGPT, Gemini, and Velo to streamline customer communications and improve response efficiency. • Resolved account and service issues promptly and maintained accurate customer records. • Managed multiple customer requests while meeting service standards. • Responded to customer questions by phone, email, and chat; applied strong communication and problem-solving skills.
Customer Service Representative (Care 2)
Qualfon - Dumaguete
Oct 2023 - Dec 2024
Key Achievements:
• Provided customer service and handled transactions with attention to detail. • Collaborated with cross-functional teams to resolve customer issues efficiently. • Followed up with customers, gathered feedback, and supported service improvement initiatives. • Contributed to team targets and quarterly objectives.