Virtual AssistantVirtual Assistant
Buyiswa
$100
per month
($1/hour)
Profile Description
I am a dedicated and hardworking professional with experience in customer service, sales, lead generation, and administration. I have strong communication, problem-solving, data capturing, and customer relationship management skills. I am adaptable, computer-literate, able to work under pressure, and committed to providing excellent service. My willingness to learn, positive attitude, and ability to work independently and as part of a team make me a valuable addition to any organisation.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
Design & Creative
Sales & Business Development
Virtual Assistance & Admin
Work Experience
Customer service representative
Old Mutual Insure
Aug 2024 - Jul 2025
Key Achievements:
1. Assisted customers with insurance enquiries, policy-related questions, complaints, and general customer support while ensuring professional service and customer satisfaction. 2. Captured and updated customer information accurately, maintained records, and handled confidential information responsibly. 3. Contacted potential customers as a Lead Warmer Agent, introduced insurance products, identified customer needs, generated interest, and referred qualified leads to the sales team for follow-up.
Online chat agent
Rosebank International
Nov 2023 - Mar 2024
Key Achievements:
1. Assisted students and customers with enquiries through online chat, providing accurate information and professional support. 2. Responded to questions, resolved complaints, and guided students regarding admissions, courses, registration, and general college services. 3. Maintained accurate customer records, managed multiple chat conversations efficiently, and ensured a positive customer experience through clear written communication.
Administration Intern
Department of Basic Education
Sep 2020 - Jun 2022
Key Achievements:
Maintained accurate records, organised documents, and managed filing efficiently. Assisted with data capturing, reports, and daily administrative tasks. Demonstrated strong communication, teamwork, time management, and attention to detail.
Quick Stats
Certifications
Education
Associate's Degree
Unicollege
2018 - 2020
High-school
Ahmed Timol Secondary School
2011 - 2015